基于可供性的自助服务终端设计研究 ——以无人零售终端为例
摘 要：为了提高用户在自助服务终端的使用体验，文章围绕用户、产品与环境之间的交互关系，从产品属性、用户差异和交互环境三个方面对自助服务终端进行了可供性分析。以无人零售终端为例，从产品属性、用户、交互环境和情感四个方面提出了自助服务终端的设计策略。以可供性理论为视角，可以激发用户自主感知与自助服务终端潜在的交互关系，充分发挥可供性引导暗示的功能，提升用户体验。
关键词：可供性；自助服务终端；无人零售终端；产品设计；用户体验
中图分类号：TB472 文献标识码：A
文章编号：1672-7053(2023)06-0095-03
Abstract：In order to improve the user experience in self-service terminals, this paper analyzes the affordance of self-service terminals from three aspects: product attributes, user differences and interaction environment, focusing on the interaction between users, products and the environment. Taking the unmanned retail terminal as an example, the design strategy of self-service terminal is proposed from four aspects: product attributes, users, interactive environment and emotion. From the perspective of the theory of affordance, it can stimulate the potential interaction between users' self perception and self-service terminals, give full play to the function of guidance and suggestion of affordance, and improve the user experience.
Key Words：Affordance; Self Service Terminal; Unmanned Retail Terminal; Product Design; User Experience
