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2022-06期

基于FBM行为模型社区居家养老平台设计研究

单位:辽宁科技大学     作者:包琪帆,巩蕊,王玲     来源:工业设计杂志     时间:2022-06-29

摘 要:从使用行为的角度对居家养老平台的用户体验进行研究,探讨基于FBM(Fogg Behavior Model,福格行为模型,以下简称FBM行为模型)的社区居家养老平台的设计策略。在分析社区居家养老平台用户体验行为问题与需求的基础上,绘制用户体验旅程图。结合FBM行为模型,从增强用户动机、提高用户能力、增加触发机制三个方面进行设计。基于FBM行为模型提出针对性的服务内容配对、简洁的操作及指引、激励机制等交互设计方法模型,以此满足居家养老用户的使用需求,提升平台使用体验。

关键词:FBM行为模型;居家养老;平台设计


中图分类号:TB472 文献标识码:A

文章编码:1672-7053(2022)06-0119-03


Abstract:This paper studies the user experience of home-based elderly care platform from the perspective of use behavior, and discusses the design method of community home-based elderly care platform based on FBM (Fogg behavior model, hereinafter referred to as "FBM behavior model"). Based on the analysis of the user experience behavior problems and needs of the community home care platform, the user experience journey map is drawn. Combined with FBM behavior model, it is designed from three aspects: enhancing user motivation, improving user ability and adding trigger mechanism. Based on the FBM behavior model, this paper puts forward targeted service content matching, concise operation and guidance, incentive mechanism and other interactive design methods. The model can meet the use needs of home-based elderly care users and improve the use experience of the platform.

Key Words:FBM behavior model; Home care; Platform design