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2019-08期

基于IDAC的超市系统服务设计

单位:陕西科技大学     作者:吴玥璇 贺雪梅     来源:工业设计杂志     时间:2019-08-22

摘 要:针对当前开放式超市服务系统环境,运用人因可靠性分析方法,构建基于IDAC追溯模型,对超市服务系统中人因失误进行追溯性分析,找到失误主要原因,为超市服务系统减少问题的产生给出建议,并提出一种优化超市系统的服务蓝图,给大众带来更好地购物体验。

关键词:IDAC;人因可靠性分析;服务设计


中图分类号:J524 文献标识码:A

文章编码:1672-7053(2019)08-0081-03


Abstract:Aiming at the current open supermarket service system environment, the human factor reliability analysis method is used to construct a traceable model based on IDAC, which makes a retrospective analysis of human error in the supermarket service system, finds the main cause of the error, and reduces the problem for the supermarket service system. Make recommendations and propose a service blueprint for optimizing the supermarket system to bring a better shopping experience to the public.

Key Words:Information Decision and Action in Crew Context(IDAC) ; Human Reliability Analysis (HRA) ; Service design