基于IDAC的超市系统服务设计
摘 要:针对当前开放式超市服务系统环境,运用人因可靠性分析方法,构建基于IDAC追溯模型,对超市服务系统中人因失误进行追溯性分析,找到失误主要原因,为超市服务系统减少问题的产生给出建议,并提出一种优化超市系统的服务蓝图,给大众带来更好地购物体验。
关键词:IDAC;人因可靠性分析;服务设计
中图分类号:J524 文献标识码:A
文章编码:1672-7053(2019)08-0081-03
Abstract:Aiming at the current open supermarket service system environment, the human factor reliability analysis method is used to construct a traceable model based on IDAC, which makes a retrospective analysis of human error in the supermarket service system, finds the main cause of the error, and reduces the problem for the supermarket service system. Make recommendations and propose a service blueprint for optimizing the supermarket system to bring a better shopping experience to the public.
Key Words:Information Decision and Action in Crew Context(IDAC) ; Human Reliability Analysis (HRA) ; Service design