基于KANO-AHP的宠物医院候诊App设计研究
摘 要：近年来养宠人群规模持续扩大，养宠者的情感需求也在不断升级。在宠物经济快速发展的背景下，宠物医院候诊过程中暴露出的用户等待焦虑、信息不透明及体验不佳等问题日益突出。研究通过用户访谈与现场观察收集初始需求，并运用KANO模型对需求进行属性分类，识别出影响用户满意度的关键因素。同时，借助AHP法构建需求层次结构模型，明确各需求的优先级排序，以期为宠物医疗相关APP的设计提供参考，助力提升用户体验与行业服务水平。
关键词：工业设计；KANO模型；AHP法；宠物医院候诊；App设计
中图分类号：TP311.56 文献标识码：A 文章编号：1672-7053(2026)09-0104-05
Abstract：In recent years, the number of pet owners has continued to increase, and the emotional needs of pet owners have also been constantly upgrading. Against the backdrop of the rapid development of the pet economy, problems such as user waiting anxiety, lack of information transparency, and poor experience that emerged during the waiting process in pet hospitals have become increasingly prominent. This study collected initial needs through user interviews and on-site observations, classified the needs using the KANO model, and identified the key factors affecting user satisfaction; at the same time, the AHP method was used to construct a demand hierarchy model, clearly prioritizing each demand, with the aim of providing a reference for the design of pet medical-related apps and helping to improve user experience and industry service levels.
Key Words：Industrial Design; KANO Model; AHP Method; Pet Hospital Waiting Room; App Design
