智慧酒店需求导向下的服务机器人造型设计
摘 要：针对智慧酒店服务场景中服务机器人造型与使用需求匹配不足的问题，开展需求导向下的造型设计研究。首先，基于智慧酒店服务流程与空间特征，系统梳理服务类型和用户接触方式；其次，从工业设计视角分析产品形态构成要素，围绕整体轮廓、比例结构、色彩组织、交互界面和行为姿态等方面构建造型设计策略；最后，通过具体设计方案进行实践验证。结果表明，所构建的设计方法能够在功能表达、操作引导与空间适配之间形成稳定对应关系，使产品形态有效参与服务过程组织，为智慧酒店服务机器人造型设计提供具有应用指向性的实践路径。
关键词：工业设计；智慧酒店；用户需求；服务机器人；造型设计；人机交互
中图分类号：TB472 文献标识码：A 文章编号：1672-7053(2026)08-0152-04
Abstract：Addressing the issue of insufficient matching between the design and usage requirements of service robots in smart hotel service scenarios, a demand-driven design research on form is conducted. Firstly, based on the service process and spatial characteristics of smart hotels, the service types and user contact methods are systematically sorted out. Secondly, from the perspective of industrial design, the constituent elements of product form are analyzed, and form design strategies are constructed around aspects such as overall contour, proportional structure, color organization, interactive interface, and behavioral posture. Finally, practical verification is conducted through specific design schemes. The results show that the constructed design method can form a stable correspondence between functional expression, operational guidance, and spatial adaptation, enabling the product form to effectively participate in the organization of the service process, and providing a practical path with application directionality for the form design of smart hotel service robots.
Key Words：Industrial Design; Smart Hotel; User Demand; Service Robot; Appearance Design; Human-Computer Interaction
